Returns & Refunds Policy
At Healthway, we are committed to delivering authentic, high-quality products to our customers. To maintain product integrity, hygiene standards, and operational efficiency, we have established the following Returns & Refunds Policy. Customers are advised to review this policy carefully before placing an order.
Eligibility for Returns
Returns will only be accepted under the following conditions:
- The product must be unused, unopened, undamaged, and returned in its original, sealed packaging.
- A return request must be submitted within 3 working days of receiving the item.
- The product must be returned in the exact condition it was delivered, including all original labels, manuals, and accessories.
Non-Returnable Items
We do not accept returns under any circumstances for the following product categories:
- Opened or used products
- Sterile Hygiene-related items (Medical Disposable, personal care, oral care, beauty tools, etc.)
- Health supplements, nutrition, or food-grade items
- Products marked as “non-returnable” on the product page
- Clearance sale or promotional items
Note: Health-related products require strict storage and handling. Once sold and delivered, they cannot be re-shelved or reused — even if unopened — except in exceptional, approved cases.
Initiating a Return
To submit a return request:
- Log in to your Healthway.com.bd account.
- Go to “My Orders” and select the item you wish to return.
- Click “Request Return” and provide the required details, including clear images of the product and the reason for return.
- Await approval from our Quality Control Team before proceeding.
Unapproved or unauthorized returns will not be accepted or refunded.
Return Logistics
Once a return is approved, the customer must:
- Return the item in its original packaging and condition.
- Ship the item using the courier service or method instructed by Healthway.
- Ensure the product is securely packaged to prevent damage during transit.
Return shipping charges will be the responsibility of the customer, unless:
- A wrong or defective item was delivered.
- The product was damaged during delivery (photo proof required within 24 hours).
Quality Inspection & Refunds
- All returned items undergo strict inspection by our Quality Control Team.
- If the product is found to be opened, used, damaged, or tampered with, the return will be rejected and no refund will be issued.
- If approved, refunds will be processed to the original payment method within 7–14 working days.
- For Cash on Delivery (COD) orders, valid bank account or mobile wallet details must be provided for the refund to be processed.
Refund Rejections and Exceptions
Returns and refunds will be strictly denied in the following cases:
- Return requests submitted after the allowed 3-day window.
- Failure to provide valid reasons or required proof (e.g., photos of product/packaging).
- Returned products not in original condition or missing essential components.
- Items belonging to non-returnable product categories.
- Repeated or abusive return behavior, which may result in account suspension or restricted services.
Customer Support
We recognize that exceptional cases may arise. For any return or refund-related issues, please contact:
- Email: support@healthway.com.bd
- Customer Support: 01971211666 or 01971211777
- Support is available during standard business hours, excluding weekends and public holidays.
Policy Review & Amendments
Healthway reserves the right to amend, modify, or update this Returns & Refunds Policy at any time without prior notice. Customers are strongly encouraged to review the policy before making each purchase.
By placing an order on HEALTHWAY.COM.BD, you acknowledge and agree to comply with this Returns & Refunds Policy.