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Most frequently asked questions
How can I track my order?
Can I change my shipping address after I have placed my order?
I found the package open and the product seal broken on delivery. What should I do?
Will someone contact me before delivering the package to my location?
My parcel has been reported missing. What now?
What are the 'Delivery Timelines'? and how many days to long take the product delivery?
What are the most common reasons of delivery delays?
Does healthway.com.bd delivering products in outside Dhaka?
How do I pay on HEALTHWAY?
Are there any hidden charges like sales tax when I make a purchase on HEALTHWAY?
How can I change the password or if forgot the password of my account what should I do?
How to change my Name, Email, Gender, Date of Birth and Contact number?
If I want; can I deactivate my account?
How can I add a new delivery address to my account?